Smart biometric clock (T2) Offline Troubleshooting

Louise Whalley Updated by Louise Whalley

The following page can be used as a guide of things to check when a Smart biometric clock (T2) is offline before contacting the support team.

  1. Ensure the Smart biometric clock (T2) has been powered off and on again.
  2. Check all power and network connections to the device.
  3. Check the Portal View Status screen

Access the Device via the Device & Access Manager Portal > Select the Device and View Status tab, this will show the last transaction sent date to aid in identifying when the device went offline.

  1. Ensure all Network requirements are still valid, documentation can be found here
  2. Has the unit been moved recently? or is this a replacement unit?

If you are still experiencing problems and need additional support the support team can be contact as below:

Support portal - https://www.oneadvanced.com/support-centre/

Location Contact Numbers

United Kingdom +44 (0) 330 343 5000

Ireland +353 (0) 1 270 9448

United States +1 8338880835

Australia +61 (0) 2 7227 5938

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