T2 Offline Troubleshooting
The following page can be used as a guide of things to check when a T2 is offline before contacting the support team.
- Ensure the T2 has been powered off and on again.
- Check all power and network connections to the device.
- Check the Portal View Status screen
Access the Device via the Device & Access Manager Portal > Select the Device and View Status tab, this will show the last transaction sent date to aid in identifying when the device went offline.
- Ensure all Network requirements are still valid, documentation can be found here
- Has the unit been moved recently? or is this a replacement unit?
If you are still experiencing problems and need additional support the support team can be contact as below:
Support portal - https://www.oneadvanced.com/support-centre/
UK Support Number - 0330 726 0090
IRE Support Number - 01 4637000
