Issue affecting Smart biometric clocks on Thursday 9th October 2025

Kellie Oxley Updated by Kellie Oxley

Having issues with your devices?

As you may be aware, the Device and Access Manager web portal experienced an outage earlier today (Thursday 9th October) due to a Microsoft Azure Front Door major outage. Microsoft continue to investigate and updating this issue.

Although not all customers were affected by the outage, those that were may find that their Smart Biometric Clock hardware devices (T2's) may have been impacted. As the resources came back online, some devices may indicate that they require re-registering.

If your Smart Biometric Clock (T2) has been affected, users will be prompted to enter the Engineer PIN. You can find this PIN in the Device and Access Manager web portal by following these steps:

  1. Log into the Device and Access Manager web portal
  2. Select the affected device.
  3. Navigate to the Engineer Pin tab.

We apologise for any inconvenience this may have caused and appreciate your patience as our services were restored.

Thank you for your understanding.

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